Returns and Exchanges
At Larry Love’s Diamond Exchange, we want you to love what you purchase. If after you receive your purchase, it is not what you really desired it to be, here’s how to make a return or exchange.
Our Return and Exchange Policy
If you are not in love with your purchase from Larry Love’s Diamond Exchange, we want to make you happy. Returns are allowed within the first 30 days of the purchase date. Exchanges are allowed within the first 30 days of the purchase date. Watches can only be returned or exchanged within the first 30 days of purchase.
Items must be in their original condition and contain all original packaging, instructions and paperwork. Watches must have all the original links and pins that came with them.
Returns and exchanges are not allowed on special ordered items or custom design items.
All refunds must be credited to the same tender as the original purchase.
Credit and Debit cards must be the same account credited as original purchase.
Check refunds are made within seven days of request (unless original check has not cleared our bank account). Any returned checks are subject to a service charge.
Cash refunds are made upon availability. Cash refunds over the amount of $1000.00 will have to be made by check.
Trade ins- you will receive your original trade in if within 30 days. If over 30 days, it will be similar merchandise.
For all on-line orders we will credit your original amount with less delivery charges.
Processing time for refunds is 5-7 days from the date of return.
All shipped returns must include the packing slip and all original documents received with your order. If all the information is not in the return box a refund cannot be made.
All returns will be inspected for quality assurance before a refund can be issued.