Privacy Policy
At Larry Love’s Diamond Exchange privacy is important to us and we respect your privacy. As your trusted jeweler since 1996, Larry Love’s Diamond Exchange focus is on providing excellence in jewelry, watches and service. We take your trust seriously and are respectful of the personal information you share with us. We make significant efforts towards ensuring the privacy and security of your personal information.
By providing information to us (by means, whether in store, in correspondence, via our website or otherwise) you consent to our use of the information you provide in accordance with this policy. If you do not agree with this policy or our practices, please do not use our services.
This policy may change from time to time and is incorporated into our website terms of use. Your continued use of our website constitutes your acceptance of those changes. We encourage you to review this policy periodically.
What Personal Information Does Larry Love’s Diamond Exchange Collect?
Larry Love’s Diamond Exchange collects personal information you provide to us to meet your needs.
“Personal Information”, is any information that enables us to identify you, directly or indirectly, by reference to an identifier such as your name (first and last name), address (city, state, zip), email address, telephone number, identification number, location data, or online identifier.
“Demographic Information”. This includes information you provide regarding your personal interests, date of birth, anniversary date, upcoming event date, demographics, experiences with our products, and shopping and contact preferences.
“Third Party Information”. If you send someone else communication from the services, such as sending an invitation to a friend, the information you provide (e.g., name, e-mail address) will be used to facilitate communication. If you provide information about a gift recipient, significant other, spouse, or add an authorized person on your profile, the information you provide will be used to facilitate additional services (e.g. allow a gift recipient to pick up a repair item) as well as for other promotional purposes.
“Social Media Information”. You may also be given the option to link to your social media account through the services. When you do, we may automatically receive certain information about you based on your registration and privacy settings on those third-party services. This may include name, username, demographic information, education information, professional and employment- related information.
Some examples of points of contact where your personal information may be collected include:
Registering for “My Account”, wish list or product review account on our website.
Requesting that merchandise be sent to you or others, making purchases or returns with us, placing an order with us online, via phone, mail, email or fax, or requesting an e-receipt.
Fulfilling orders you place and delivering packages.
Working with our sales associates who assist you with your shopping experience and purchases.
Communications with Larry Love’s Diamond Exchange.
Submitting request for repair.
We keep personal information as long as reasonably necessary or relevant for the practices described in this policy. We also keep personal information and our ongoing business or legal needs for the information, for example in relation to tax, health and safety, and potential or actual disputes or investigations.
How Does Larry Love’s Diamond Exchange Use Personal Information Collected?
Larry Love’s Diamond Exchange may use information collected as follows:
To complete your purchase transaction and provide the services you request.
To contact you about the status of your orders.
To identify your products and service preferences, so that you can be informed of new or additional products, service, and promotions that might be of interest to you.
To respond to your comments, questions or complaints, determine your satisfaction with our programs and services, marketing or special events.
To send marketing communications and other information you have chosen to receive regarding our products, services, marketing or special events.
To use your personal information for our everyday business purposes such as security, payment processing, analytics, operations, fraud detection and prevention, reporting, making backs and legal compliance.
To improve our merchandise selections, customer service, and overall customer shopping experience.
What Personal Information Does Larry Love’s Diamond Exchange Share with Others?
Larry Love’s Diamond Exchange may share the collected personal information with affiliated partner companies and licensees in order to deliver contractually designated products and services. For example, in some cases we may use service provider partners to help us perform some of these tasks, including, but not limited to, processing or fulfilling your orders or performing customer service, business analyses or quality control (e.g. we use carriers such as UPS AND FedEx to deliver packages to our customers), and consequently we may share your contact information with these service providers.
In such cases, we will require these service providers to enter into agreements with us regarding the confidential handling of your personal information.
We may also provide your contact information to your credit card issuer or to credit card processors for their purposes in processing your order. In certain instances, we may disclose your personal information when we have reason to believe that it is necessary to identify you, detect and protect your rights or the rights of Larry Love’s Diamond Exchange or others. We may disclose your personal information when you ask us to do so or when we believe it is required or permitted by law.
When you make a purchase through or register with our site, you provide us with an email address where we, or these service providers, may contact you for the purposes described in this section. For example. You may request to receive package tracking updates from one of our service providers.
Does Larry Love’s Diamond Exchange Use Third Party Advertising?
Larry Love’s Diamond Exchange uses third party service providers to place internet advertisements (banners or links) on our behalf. These advertising service providers may collect non-identifiable information about your visits to our site, and your interactions with our products and services. Such non-identifiable information does not include your name, address, e-mail address or other personal information. The information is collected through the use of cookies and pixel tags (also known as action tags), which are industry standard technology used by major websites.
In addition to the information about your visits to our website, our service providers may also use the information about your visits to our website to target advertisements for products and services available from Larry Love’s Diamond Exchange.
Legal Disclosers: In the unlikely events Larry Love’s Diamond Exchange is required to disclose personal information pursuant to lawful requests, such as subpoenas or court orders, or in compliance with applicable laws, Larry Love’s Diamond Exchange will make such disclosure. In the event the ownership of all or a part of a business within Larry Love’s Diamond Exchange were to change, personal information pertinent to that business’s operations would likely be transferred to, or licensed for use by, the new owner.
How Can I Opt Out Of Receiving Further Communications From Larry Love’s Diamond Exchange?
You can contact us by mail, email or phone and simply request that you be removed from the mailing list. Opting out of communication does not affect our communication with you via telephone or email regarding your orders or other sales or service transactions.
Is My Online Transaction Secure?
We use technical, administrative, and procedural measures to help protect your personal information. However, no electronic data transmission or storage of information can be guaranteed to be 100% secure. Please note that we cannot ensure or warrant the security of any information you transmit to us.
Where Is My Personal Information Stored?
The personal information we receive will be held in the computers and systems of our office and may be accessed by or given to our staff. Larry Love’s Diamond Exchange protects against unauthorized disclosures by limiting access to only those employees who need the personal information to do their jobs. Larry Love’s Diamond Exchange employees are trained in their responsibility to protect our customers’ privacy.
Whom Do I Contact If I Have Additional Questions Or Concerns About This Policy?
If you have any questions or concerns about Larry Love’s Diamond Exchange privacy policy, please contact us by phone, email or mail.